Bài giảng Tiếng Anh Lớp 11 - Unit 9: The post office - Lesson: Writing

 HAVE DONE WELL AND THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE 
1 
3 
2 
4 
5 
part 
Format 
Example 
Part 1 
-EXPRESSING YOUR SATISFACTION OR DISSATISFACTION 
I’M SATISFIED 
WITH THE STAFF 
OF THANH BA POST 
OFFICE 
Part 2 
- STATING THE REASON FOR WRITING LETTER 
THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE 
Part 3 
-EXPRESSING YOUR HOPE / WISHES 
I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES 
PART 
FORMAT 
EXAMPLE 
1 
2 
3 
- STATING THE REASON FOR WRITING LETTER 
I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES 
-EXPRESSING YOUR SATISFACTION / DISSATISFACTION 
I’M SATISFIED 
WITH THE STAFF 
OF THANH BA POST 
OFFICE 
-EXPRESSING YOUR HOPE / WISHES 
THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE 
There are some more useful expressions of satisfaction and dissatisfaction 
SATISFACTION 
DISSATISFACTION 
1- I’m pleased with ..... 
2-the good point is 
3- I’d like to comment on  
4- I’m writing to express my dissatisfaction with 
5 - I’m writing to complain about . 
TASK 2 : After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighbourhood to write letters to him describing the quality of the services they have received. Discuss what services the residents can write about 
What services? 
use the pictures and cues to express SATISFACTION or DISSATISFACTION about Thanh Ba Post Office: 
Thanh Ba Post Office 
Advanced technology / spacious 
1) What is Thanh Ba Post Office equipped with? 
1) I’m satisfied with the Post Office because it is equipped with advanced technology and a spacious place for transaction 
Staff / well-trained / thoughtful / courteous to customers 
2)How are the staff of the Post Office? 
2- I’m pleased with the staff of the Post Office because they are well-trained , thoughtful, and courteous to customers 
No one/ keep / motorbikes / 
bicycles 
3) How is the security condition of the Post Office? 
I’m writing to express my dissatisfaction with the security condition of the Post Office because there is no one to keep my motorbike or bicycle 
Express money tranfer / speedy / secure 
4)How are the services of Thanh Ba Post Office ? 
4) I’m pleased with the services of Thanh Ba Post Office. Especially, the service of express money transfer is very speedy and secure 
THE closing HOURS / EARLY 
5)How are the opening hours of the Post Office? 
5) The closing hours of the Post Office are too early 
I think it would be better if the Post Office is open until 10pm, so that customers can have more access to your services 
Nguyen Van An 
76 Hoang Van Thu Street 
Ha Noi city 
THE DIRECTOR OF 
THANH BA POST OFFCE 
Task 3: write a full letter , using the ideas discussed in task 2 
PART 1 : STATING THE REASON FOR WRITING LETTER 
PART 2 : EXPRESSING SATISFACTION OR DISSATISFACTION 
PART 3 : Expressing your hope / wishes 
- I’M WRITING TO GIVE COMMENTS ON YOUR POST OFFICE’S SERVICES 
- I’M SATISFIED WITH THE STAFF OF THANH BA POST OFFICE . . 
- I’m writing to express my dissatisfaction with 
-THIS LETTER IS WRITTEN IN HOPE THAT YOUR POST OFFICE WILL BE A BEST PLACE 
DEAR SIR: 
 I have been using the services provided 
by Thanh Ba Post Office for years and 
I am in response to your call for 
Customers to express their satisfaction 
or dissatisfaction towards the Post 
Office services. 
 Like many other customers,I find your 
Post Office a well-equipped and reliable 
address. 
Firstly,I’m impressed by your spacious place 
for transaction, the seats are clean. The nine 
telephone boxes are always available so 
customers do not have to wait to make their 
call. More interestingly, I am satisfied with 
the prices of the services 
Although the packing area is large, it has 
no security guards and I sometimes feel 
insecure leaving my motorbike there. 
And the last point I would like to comme